A four star hotel Central Otago Resort is going to open in October 2016 at the top of the Shortover Street, Queenstown (New Zealand) with 202 rooms. The hotel is owned by local farmers mutual fund, and not registered under any international hotel franchising system. The CEO is stressed out and worrying about if they could provide up to standard services to international visitors and keep ranking high in the online hotel booking apps. The hotel employed a group of team managers with rich industry experiences, as well as research skills in hospitality industry. The CEO turned to functional managers for help and requesting research report on how the hotel can improve their overall performance based on the performance of functional group through awareness and understanding of international visitors culture and providing services that fit the needs of the international customers and tailor their services according to the habits and customs of culture group. The CEO has done initial research and decided to cover Germany, which is significant in terms of international visitors arrival and potential emerging market that tourism New Zealand emphases in researching and promoting offshore. The core of this research project is around customer satisfaction upon their experience at the hotel.

Components of Research Report.

Abstract
(Abstract that outlines purpose, findings, main conclusion and (recommendations))

1. Introduction

1.1 Case back ground
1.2 Cultural background (about Germany)
1.3 Functional operational background (about Food and Beverage department)

(outline of the purpose, context, background and rational. Identifies the existing situation and refers to relevant literature)

2. Literature Review.
2.1 Customer satisfaction
2.2 Location customs and culture (about Germany)
2.3 Functional operation in Hospitality (Food and Beverage Department)
2.4 research gap
2.5 research question

(clear description of topic provided and clear statement of how the research report will address the topic

3. Research design and methods
3.1 Secondary data (what are they, why you choose for your research)
3.2 Data collection (where to collect particular data set, How can you verify the suitability/quality of data, costs & benefits)
3.3 Data analysis (Data analysis methods eg, thematic analysis or archival, what is it define, why is it suitable, how you plan it?)

(explain how research is conducted, and effectively outline how the data was collected and analysed)

4. Data collection
Method 1
Method 2
(2 types of Data should be collected, and from 2 sources, eg journal articles, news papers, industry magazines, youtube etc)

(Appropriately collect data based on research design, carefully locate the changes made in data collection from proposed design)

5. Data analysis
Method 1
Method 2

6. Discussion (key aspect and should be around 800 to 1000 words)

7. conclusion

8. Recommendations

9 Limitations

Need to refer and use 20 to 30 Journal articles as references. each intext reference should match the end referencing