just been passed over for promotion—again. Therefore, he’s considering leaving his employer. He believes that his managers don’t appreciate his abilities. The only problem is that he really likes his coworkers. Harry is mainly concerned with satisfying _______ needs. A. esteem C. self-actualization B. social D. safety
15. Which one of the following expenses is an example of a variable cost? A. Travel expenses C. Direct labor B. Real estate taxes D. Rent
16. The _______ approach to performance appraisal is most frequently used for employees who are involved in physically making a product. A. production standards C. graphic rating scale B. essay assessment D. check-off
17. One of Herzberg’s hygiene factors is A. achievement. C. salary. B. the work itself. D. recognition.
18. The two aspects of an effective operating system are design and A. control. C. standardization. B. implementation. D. ease of use.
19. Which one of the following statements describes the actions of an organization practicing TQM? A. Maximize ROI. B. Emphasize the short term. C. Make improvement goals easy and attainable. D. Make customer needs the highest priority.
20. What area of the control pyramid requires a human response? A. Automatic controls C. Foolproof controls B. Supervisory controls D. Operator controls
Explain whether the resistance to change was caused by an internal or external factor
Change is everywhere, yet very few people seem to embrace the concept. We are, for the most

Pages: 3