Intervention Implementation for Large Organization

After reading Case Study 3.2, “Acquisition of Westford Bank by Spring Harbor Bank” on pages 459464 in your Fundamentals of Performance Improvement text, please respond to the following questions:

  1)  What change management principles did the project team apply to address the performance issues arising from the bank’s latest acquisition?

2) Identify the principles and why it was critical to apply them in this specific case.

  3)  Had you been on this project team, which of the intervention-related Performance Support Tools in the Fundamentals of Performance Improvement text (Tools 9.122.2 on pages xxiiixxiv) would you have found helpful to make intervention recommendations for this case? Explain why you chose these tools.