1. Distinguish between formal and informal communication in the workplace. What cues in the workplace can help you decipher how formal your communication should be in a given context?

2. While we are certainly more complex than what we say or write, our writing and the way we speak to others often has a significant impact on how we are viewed as professional or competent in the workplace. Why do you think that is the case? Discuss an example you have experienced where a person’s professionalism or credibility was called into question by mistakes in their communication or presentation of a message?

Please site your sources at the end of each questions