In the Health Services Management: A Case Study Approach textbook, Case 43 (pa 285 – 317), Should XYZ Health Care Organization Make the Baldridge Journey focuses if XYZ should consider the process of preparing and applying for The Baldrige Award

After reading the case, answer the following questions:

What should Sarah include in a two-page executive summary of the summary she has created?
What should the chief operating office be thinking?  Before she tells Sarah to present the summary to the senior leadership, what actions should she take as the COO.
What are the pros and cons for deciding to pursue an award of this magnitude?  List at least 2 of each and why.

USE TWO REFERENCES